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Chrissy

Chrissy is 64 and comes from a working-class family, practised law and ran her own interiors company. She experienced many traumatic events, as a young person and in adulthood suffered multiple miscarriages, bereavements and that of her husband leaving. She then took on the full-time care of her father and was increasingly isolated.

By chance, she tried gambling online on slots one evening, and this became her go to place for safety and solace. The gambling companies knew she was isolated and had money from the sale of her house. They pretended to be her friends and sent her bonuses when she was especially low. 

She feels women often carry a greater emotional burden. She is working through her feelings of being responsible for everyone else and finding her own voice. She says women experiencing gambling difficulties need to know they are not alone and have a safe space to share without judgement. Chrissy is now working for GamLEARN, using her personal and professional skills to support the recovery of others.

Contributions

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And one evening the kids were going out, not mine, the students, they were going off to the casino, they thought they had a system. I just laughed and sort of waved them goodbye. I think it was a Thursday evening and I just got back from theatre. I used to belong to an Amdram group. I was the proprietary mistress and set builder. So it was, I don’t know, sort of mid-to-late evening, and I don’t know why, I just sort of look, looked online at my computer, at my laptop and just started looking. It was at that time the most popular advert that I remember well, which was the one, was Jackpot Joy. Good old Barbara Windsor, all dressed up in her queeny regalia and all these blue balls going everywhere. And that’s what I logged on to. Within a week, I mean, I just dipped in, sort of once a week. It became a thing on Thursday after I’d been to theatre, and I came home and bought myself a glass of wine. I think within the first month, I won a grand.

Chrissy
Gambling Experiences
Show text version

That they’re not alone. Certainly. Well, I would certainly let them know that they have a safe place to talk where there’s no judgment, you know, hey, there’s no judgment here. And, you know, that there is a way through, really. Not everyone wants to stop straight away. It’s hard to, so hard to just stop. You have to keep, you get to a point where you actually, well, I know I did for me, you know, it was just like it was going and going and going, and it was just like, you finally got stuck in the mud. It wasn’t giving anymore. It’s like the car slowing down and not giving you that last bit of sort of juice as it were of the engine. It will grind you down and you’ll either end up killing yourself or you’ll just come to that reality or realisation that you have reached the end. So yeah, not everyone will stop immediately. But there is, you know, obviously we know how to control it. There are ways to control it. We know that there are the stops that can be put on. Going cold turkey is the hardest thing in any addiction. You can be severe yourself or, you know, you can sort of take a softer route, but whichever way you have to be prepared for that, for the ultimate fallout that it’s going to cause, because it will cause more damage to continue. I’d just initially would offer them a safe space to talk, and I’d let them know that, you know, they’re not judged and they’re not alone because, you know, as many, as many of us have come here before.

Chrissy
Recovery
Show text version

Well, looking at the paperwork now, I mean, it’s shocking, really. But I did about 4.4 million in the time that I was gambling. I actually lost to 2.2. I don’t normally talk about money. The numbers don’t normally matter. But my net loss was just over, just under £650,000. So, it was really everything that I had. So, by the time I moved to Brighton, I suppose I had about 30k. And then my share of the bungalow came through, which was about the same. So, I still wasn’t in a position to buy a house, my credit rating had gone out the window, so I was not, I was too old to get a mortgage, really, but I wasn’t able to get any assistance.

Chrissy
Harm
Show text version

And after I sold the house, obviously, I had resources. I sold the house for half a million. By that time, I had already cashed in premium bonds, life policies, most of my savings were already gone. So, when I sold the house, it was more of a relief because I could actually pay my credit cards off because they’d already built up. My credit cards always got paid off every month. I was never in debt ever. So with the credit cards, and I think I had three at the time, all building up with gambling transactions. And you get paid, you know, you have to pay an extra three quid because it’s a gambling transaction so it’s classed as cash.

Chrissy
Harm
Show text version

You know, and then you’re sort of grappling through all this sort of smog to try and find a way forward and get up and go to work the next day, to look and act normal, as though nothing’s happened, you haven’t got a care in the world. Yet you’ve got the burden of the whole world on your shoulders, you know. And all you want to do is to kill yourself. Because that’s the only way out. That’s the only way it’s going to stop. Because nothing else is working and that’s, yeah, there’s a difference between thinking and doing, but I can honestly say there wasn’t a day I didn’t want to do that. It was constant. Yeah, it was a constant in my life. That was the only way out

Chrissy
Harm
Show text version

And it has taken me a lot, a long time, really, I think, to understand. And I am still processing why everything that happened, happened. And you know why I’ve sort of allowed that, you know, what seems to be a simple, playful game to completely annihilate me. Every, you know, every part, every substance of me. What I have tried to regain is my self-worth, my integrity. I’m not, I’m not an unintelligent person. But I can’t I haven’t really got the words how to describe what this game, how this game left me. It was just, I was just on the floor, completely.

Chrissy
Recovery
Show text version

It’s not about the money. For me, it wasn’t necessarily about the buzz of winning, either. Because, you know, I literally just would be sat, pressing the button over and over and over and over and over. I mean, I think in one day, I’ve probably got 100’s of pages of data. And it might just be a six-hour period of the seconds, you know, the transactions, horrific, when I look back at it. I just don’t even understand where I was, sitting there doing that over and over and over and over. But you do lose sense of, it’s not real. Nothing is real. And the rewards of actually winning is such that, and I would, if I had a win, I would bank it and I’d sit there and I’d work out exactly what I’d do with it, you know who I’d pay, right? As you know, this is going to get me through this month, and you know, that’s absolutely great. But as soon as I’d done that, I’d undo the withdrawal and play with it, and carry on playing with that until it was all gone and more, if I had more to go. So, it was losing yourself into the system. It was just – is nonsensical a word? It was just a complete loss of self and everything else just dissolved away, in your head, just to dissipate all the woes and the worries and the emotions. It was almost like stunning yourself into nothingness, some sort of form of robotic numbness. I don’t know. Very difficult, very difficult to describe. But as soon as you stopped, it was just, you were just then everything flooded back. Plus, the fact that you’re in even deeper doo doo than you were when you started off and how the hell am I going to get out of this now?

Chrissy
Gambling Experiences
Show text version

It’s, you know, it’s my bag, I take it on board, it was me pressing the button. It was me who was out of control. But I didn’t know what I was doing. I really didn’t know what I was doing. And my emotional crap, had just completely embroiled everything, that the only way of dealing, well, I don’t think I was dealing, I wasn’t functioning. I don’t think I was functioning at all as a person. I had no responsibility. I expected my daughter to be the parent and get me out of all this mess. I didn’t take care of myself. I neglected myself. I was homeless. I had to go to the food bank. I mean, it was, from being the person I was to that. Unrecognisable.

Chrissy
Gambling Experiences
Show text version

I mean, he wasn’t good on his feet is, you know, his dementia was kicking in and caring for him was very, very difficult. He didn’t want me to leave the house. And eventually I had to get carers to come in because he was getting too heavy for me. I was having to see to him at least three times a night, changed the bed all the time, cleaning up, all the usual awful things that the wonderful carers that we do have go through. Because of that, there wasn’t much point by going to bed. So as soon as I had finished one chore, I would just go and escape and go sit on my laptop. So, during that time, my gambling really became quite prolific, and I would be on it all night, right through to the mornings and in between, obviously to seeing to dad. And it just embroiled everything that I was doing. When dad was admitted to hospital, I’d go up to see-him, but as soon as I got back, I did all my chores that I needed to do, and then as soon as I’d done all that, it was like a reward that I’d achieved something, I’d done something. So, my reward was to go back online.

Chrissy
Gambling Experiences
Show text version

Obviously, say with Virgin, I think it was just the layout and I actually found the sort of moving around the site was so different to what I’ve been used to being on, I just didn’t like it. So that was it. And I only tried it a while to see if I could win any of my money back, I suppose. See if it was any nicer to me. I don’t know with Jackpot Joy. Double Bubble was the game. I was just completely hooked, and I think, you almost get into your head that you’ve got a system, although you can’t get much of a system with slots. But what I did get into my head was that if I played at a particular time of day, I’d have a better win result. So, either four o’clock in the morning or between half two and three in the afternoon. Clare: Ah ok And I realized that the half two to three in the afternoon was the school run. For women, it was a time that they would hone – the site was particularly set up to give good results. You know, lots of wins because of the time of day. And I convinced myself it was because it was a school run time. So, it’s either early morning or mid-afternoon. I think I just got used to it. It was comfortable. Everything I, this is part of me, bit of a perfectionist, very loyal. And if you spoke to my counsellor, she would probably tell you as well, I am loyal to the tee. So, it was loyalty. They, you know, they were being nice to me, and they were giving me things and sending me presents and, you know, vouchers for theatre and goodness knows what else. I was loyal.

Chrissy
Gambling Companies

I think the first thing they’ve got to do is an affordability check. I couldn’t afford to gamble, I mean, yes, I had savings, I was a woman of substance, you know, I was comfortable, I had a comfortable life. But really? I was probably only taking home about £1500 a month from my little business. And you know, as I say, I had some students so, to keep the house going, but that still wasn’t an affordable amount, you know, once you deal with everything. So, certainly, affordability check has got to be top of their agenda for change. And I know it’s an intrusion. People are private about their money. I was private about my money, how much I had, how much I was worth. It isn’t something you generally discuss.

Change

Why didn’t those credit card people phone me up or stop me? Because if they looked at my record, it was completely clean, I paid off regularly every single month, and the most I ever did on my credit cards it was for shopping. So, it was unusual activity even then. It probably sounds bitter and complaining but these are these are things that in my recovery and obviously moving forward are the things that you think about. Why didn’t that happen, you know, why didn’t somebody stop?

Gambling Companies

But, you know, they were good to me. They talked to me and chatted to me and gave me presents, bonuses. They made me feel as though I was the only person in the world that was important. And at the time, no one else was doing that.

Gambling Companies

And the emails, the phone calls from my VIP manager, if I wasn’t on, “Is there anything wrong?”. The day my dad died, they phoned me. And they knew my dad was ill because I told them all. I told them I sold my house, told them I’d moved in with my dad. So, you know, they knew I was a cash pot and really, for a good probably eight months, they’d been grooming me anyway. They were my best friends.

Gambling Companies

It was easy access. I mean gosh, the fact that it was unlimited, not a good thing, but yeah, something you can do. And I think online, I mean, I didn’t have a phone that I could do it on my phone, so it was always my laptop. And with the, well just being isolated, you’re not answerable to anybody else. And there’s no distraction and no other distraction is there when you’re just looking at a screen.

Gambling Companies

I’d never been in a bookies. Never, would never want to be seen in one, I don’t think, even to this day. Because of the type of gambling that I did online, it was, I was isolated and it got to the point where it just became my go to place for safety because I was, I think, everything well, everything that had been happening was just building up and somehow, it just seemed to be a release that I could do for me, and I wasn’t hurting anybody else.

Gambling Companies

I have to go back to the tobacco industry. Yeah, it took a while, but does it bother anybody now? Nobody. But it’s just like, well, you know, it’s there, you know, it’s out there. But we don’t need to have it thrown down our throats. We don’t need to be exploited. Children don’t need to be exploited. They don’t need to see that it’s a norm, you know, to have gambling adverts. You know, mum playing bingo in the middle of the afternoon, especially at a time when they know the kids are home from school.

Gambling Companies

But then obviously, bankruptcy has its own label. In a sense, it was a relief that, you know, I wasn’t hiding from the door and windows, I was getting all this mail. But the guilt, of having a woman of my age, just allowing all this to happen. It was just it was just so out of my control. I didn’t know how to work my way through it.

Stigma

I couldn’t stop things from happening, and I think that goes from way back, way, way back. I couldn’t stop things from happening. I couldn’t change people’s minds. I didn’t understand why people didn’t love me. And why people left me. So, finding solace in a, what’s the word, pernicious, pernicious industry, finding solace in a game, that completely dominated my world, was madness, complete madness.

Gambling Experiences

I mean, the other thing it was probably just the colours because the one thing I didn’t do was have the sound on. I played in silence. I watched in silence. I was isolated, I was completely cocooned. There was no sound other than my house creaking or whatever. I didn’t have the sound. I didn’t like the sounds. So, you know, my brain had just completely adapted to the colours and the movement.

Gambling Experiences

When I look back now, I sort of thought, “Well, why didn’t those credit card people phone me up or stop me?” Because if they looked at my record, it was completely clean. I paid off regularly every single month, and the most I ever did on my credit cards it was for shopping. So, you know, it was unusual activity even then. So, you know, it probably sounds bitter and complaining. But you know, these are things that in my recovery and obviously moving forward are the things that you think about. Why didn’t that happen? Why didn’t somebody stop me?

Change

We don’t need to have it thrown down our throats. We don’t need to be exploited. Children don’t need to be exploited. They don’t need to see that it’s a norm, you know, to have gambling adverts, mum playing bingo in the middle of the afternoon, especially at a time when they know the kids are home from school. You know, there are adverts for gambling on all afternoon.

Change

I thought I was unique. I didn’t think anyone had gone through what I’d gone through. And I wish, back in 2019, I had been more brave, to not just be a voice. But I was frightened at that time. I was frightened of losing my job. I was frightened to bring -any sort of disrepute to my boss, and of losing my job, which was, you know, my, I needed a job.

Harm

And I also borrowed money off my dad, which was all written down properly and correctly, and only one of the siblings knew that that existed. Because I was already beginning to feel quite ashamed by the fact that I’d let this debt build up, not, you know, the gambling didn’t seem to be, I didn’t admit what it was. And I actually did make up a fib to my brother, who was the sibling involved. And I said I’d got involved with a man who had basically stolen from me. Because I was too ashamed to say that I was gambling.

Harm

I started taking out loans, payday loans and stuff like that. If I blew my wages at the end of the month, there was nothing, absolutely nothing. So, building up the debt. I relied on the food banks because I just deprived myself of absolutely everything. I didn’t buy anything for myself. I did try to make sure that my main utility bills were paid for if I could, but if I’d blown the rent and I wasn’t able to get the money from friends, then I’d try and get another loan from somewhere. So basically chasing my losses, for about three years, you know, small amounts here and there.

Harm

I still have counselling. I have worked with the same counsellor for many years now, and she’s been absolutely fantastic and obviously her field is women and gambling. But obviously, recognising that, you know, there are a lot of other issues that just weren’t dealt with and that infamous word tsunami, I mean, for me, it was totally, I say, both emotionally and financially.

Recovery

I felt left and alone and isolated. So, the gambling kicked in again because I couldn’t deal with the reality of what life was throwing at me again. No more than I could cope with it before. I think with life’s shit that happens, to me, it was like a tsunami of emotional turmoil that through, you know, manifested into the gambling in the first place. And the same emotional toil that I couldn’t, my brain just couldn’t compute anymore would throw me into, you know, relapses.

Recovery

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