Tackling Gambling Stigma
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Ben

Ben started gambling in casinos as part of a night out with his friends when he was 18. He quickly became hooked on slots, and then gambling online. He has severe Obsessive Compulsive Disorder (OCD) which was undiagnosed. He says gambling has everything that is dangerous for someone with OCD. Gambling became the focus of his life. It took him away from his partner, and he ended up defrauding his work and tried to take his own life. 

Ben was a manager in social care, and he says that gambling addiction should be recognised as a disability. At the height of addiction, people are vulnerable addicts and do not have the capacity to make decisions in their own best interests, as defined in mental health legislation. He says gambling advertising and online gambling opportunities are out of control, but land-based casinos and arcades also need to do more to keep people safe, as he was allowed to gamble for many hours and put large amounts of money through the machines.  

Ben had counselling from GamCare and support from Peeraid. Support from other people who had gone through the same thing gave him hope and a community to belong to. Now he is a peer supporter himself and training to be a counsellor. He still has tough days but says his experiences have put him on the path to do better things in the world.

Contributions

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So, on Twitch, and then a lot of people on YouTube have gambling channels. And what they do is they will sit there and stream their gambling for five, six, seven hours and people sit and watch these people gambling, which is, I guess, its them making their money and that’s what they want to do, looking at it from their perspective. But what they also will do is they will do a collaboration video and narrow it down to just their big wins. So, if you go through their videos they will stream the whole thing. But people don’t want to see that, when you’re logging on, you’re thinking big win, big win, how can I see this. So I did, I sat up, used to be every single night, if I couldn’t gamble, because I have no money and no way of getting any money, I would get my fix from watching someone else get a big win. Again, that was increasing me wanting to go and gamble, which probably would lead me to criminal activity and things to getting money. And it gave me the same buzz. Like I used to sit there sweating, thinking, “Wow, this is going to happen to me”. It really tried to encourage me on. I don’t know. I’m not sure there’s an age restriction on them. I’m not sure if you can access those if you’re not signed in to say like a YouTube account and children can access them. I don’t think it’s very practical, again, places like YouTube, should have guidelines around them, what really can be shown.

Ben
Change
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Early signs as well is to get into as many, many places as you can, workplaces, police, all those. And there should be specific designed training for recognising gambling addiction, what are the signs? what are the symptoms? how would a person be presenting?. Because I, throughout my whole working career, up till now have sat on many courses about mental health awareness, alcohol and drug addictions, identifying them. But I’ve not once been trained on gambling or spotting gambling addictions. So I think that should really, really be up there in the forefront. And just a little bit of training to staff and people, if there’s a sweepstakes, for example, in the office and everyone’s like Oh, I’ll buy a team, I will put a couple of quid in, there’s one member of the team who says, “Well, I’ll buy 10 teams, 50 quid”, instantly you could relate there, is a problem, report that back to HR, talk about that with your manager. It’s just those slight changes and difference in behaviour and identifying it that’s getting missed.

Ben
Change
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Personally for me, there just needs to be more, more awareness around gambling. If you was to go to your GP and disclose, I’ve got a mental health condition, I’m not stable, I’m feeling bit suicidal, and relayed that, would they discuss gambling as an option? No, they would probably talk about other addictions because it does come up, you know, are you feeling this way because you’ve had alcohol, because you’ve had drugs, etc? Nobody ever proactively will ask the question, is this gambling related? And I think that now needs to come to the forefront and be out. Whether the person, it’s down to the individual as to whether or not they are going to come out and say, yes, it is. But you know, when you’re in a situation and you’re almost you’re too scared to say something, and you don’t want to say something because of everything that’s attached to an addict in many respects. Someone like a GP, someone who is not close to the family, that is a different person, that’s impartial was to say, do you have a problem with gambling? And will that encourage more people to come out and say yes and speak? I would think so. I would think so. It needs to just be a cornerstone question there.

Ben
Change
Show text version

There should be no advertising. I don’t think the gambling companies need to advertise. It’s on from such a young age and is so impressionable to children that, children do pick up on things from a young age, completely and sit and watching it. It’s all being made out, isn’t it, to be bright lights and everything’s going to where you could win, you could win. After all that, if the gambling companies wanted to continue advertising for every gambling advert that went out, afterwards there should be a disclaimer, around losses of gambling or there should be a gambling advert, the harms of gambling. I think the gambling companies should be paying for that, because they need to be weighing up the good and bad. So, if they want to carry on advertising, that would be a solution. I think it’s fair. People from the lived experience community coming out and want to share their story, talking about this is blah blah, you could win, said this is the reality of gambling and it should be a watershed, I’m not sure if it’s on a certain time. The Chase is on at five o’clock, and that’s advertised. So that’s prime time, people sitting around eating dinner. And you know, I probably shouldn’t say it, Foxy Bingo, I am going to say it again, and that’s made out to be like an animated children’s thing. So that’s going to invite them in. So future generations are already being sucked into this horrible world without even realising. It’s on YouTube, Face to Face, isn’t it, everything you go through, everywhere you look there is gambling advertising.

Ben
Change
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I’ve never been arrested in my life. I had absolutely no idea what was going to happen, what was going on, and I was petrified. I rang a solicitor and told them what I’ve done. And I did, that around that sort of time, that’s when I thought about suicide, because I thought that’s the why out. That’s running away. I don’t want to face up to this. I thought I would be in prison by now. At that time, I thought they were going to arrest me. I looked at videos and things online and I got my passport ready and everything, because I though they were going to take my passport so I couldn’t leave the country, all these worst case scenarios. I didn’t sleep at all. And then when I did get arrested, the police were absolutely lovely, they were just human beings. And they took me in, and we had a chat about things and they explained the possible outcomes, where it’s going to go, etc. Which is not great, still, potentially, I’m looking at a custodial sentence which petrifies me. I’m not going to cope in prison. And I’m changing my mentality to I will cope in prison. I will help people to read and write. I will help others and I will make that situation work. So that at the moment is still an ongoing, ongoing thing. And because I’ve never been in trouble with the police before, I thought to myself, I don’t even know what’s taking so long. For me, 18 months, and I’ve made a full disclosure to the place. I’ve given them all my bank statements, everything. What’s taken so long? I feel like I’m living in limbo land. I feel like I’m living on borrowed time every single day. Which is when I then took on doing the mindfulness course, to be more present. Can’t change the past, tomorrow is not guaranteed, let’s just focus on today

Ben
Harm
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Family were shocked. Yeah, very, very shocked. And I had a couple of family members that I didn’t talk to me for quite a long time because they thought, What’s going on? They didn’t understand gambling. They didn’t understand gambling addiction. Why did you do it? It was that sort of attitude, which, they have all educated themselves now and actually are very supportive of everything I’m doing to try and make change. But at the time it was hard, I felt isolated, alone, when actually I was surrounded by so many loving people, when I was gambling. Everything I was carrying, I could be at a family function, say 50 people and I’ve never felt more alone because my connection with gambling stronger. Because I couldn’t do it there, I just wouldn’t say anything. I was quiet, silent. But at the same time, fighting these feelings of, I just want to tell someone, I just want help. But knowing I do that would ruin my life or what I thought at the time, you see, would be to ruin my life. So yeah, it was just this internal battle all the time. Almost wanting help, but then scared of letting go of gambling, because that’s more comfort blanket, that’s my security, that’s what loves me and that’s what I love. Am I ready to get rid of that, but I know I can’t carry on doing what I’m doing. But then if I do say anything, everyone’s going to turn on me, they’re going to judge me. And I’m going to be seen as this hated person.

Ben
Recovery
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And very quickly I got hooked on slots, hooked massively and it’d gone from spending £20, £30 a week to, I was losing hundreds at the start. And I didn’t identify that to be a problem, because you’d have the occasional win and in your head. delusional, would balance it out. And the friends circle that I had at that time as well, I, looking back now, it probably wasn’t the best choices. But at the time you want to be included, it’s that peer pressure. But looking back now, they were justifying losing money. So “no, that’s OK, everything is fine, don’t worry, we will win it back tomorrow”. And instantly, that’s where the mentality changed from “I’m going to walk away, I’ve lost £20 etc, it doesn’t matter” to “we’ll need to come back tomorrow now because I need to win that £300 back, I need to pay bills”. And it started to influence exactly that, that’s where it started to become lying and deceitful from quite early on to family “Oh I’ve been underpaid this amount of money, I need to borrow some money” and it would be going about back into the casino, and I was getting further and further into a mess. I’d say after a year, at the start of that gambling, it was daily. I then found sort of online gambling. Never had bad credit or anything in my life. I’d taken out every payday loan possible to fund gambling. This is quite early on. Every single time I got paid at midnight, I’d either wait up to go to the casino or sit online on my phone and by ten past midnight where after my wages had cleared it had gone and I was back to square one. So that really the development was for me like a social thing, at the age of 18, 19 and then by 19, I was hooked, completely, completely hooked.

Ben
Gambling Experiences
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Yeah, I guess I had no relationship with money towards the end. So for me, money didn’t mean anything. Even when I was winning in casinos and things, it would go straight back out. I wouldn’t be able to leave or I wouldn’t be able to log off online until that money had gone. And so that to me proved that it was the actual activity of gambling itself rather than actually winning money in the end for me. I guess my mentality changed with gambling when I committed fraud and when you know, online I won £127,000. That would have been enough for me to go back and cover up my fraud and have £80,000 deposit for a house. And when we’re talking about relationships with money, I didn’t go into work for the next three days and sat there and spun away £127,000. I felt sick afterwards because, I honestly felt absolutely sick. But then I though “Oh well, I can do that again”. And then it’s just a cycle starts again. And looking now, you know, I can’t change the past. Whatever happened, has happened. But that is a big moment to look back on and use. If someone gave me now £127,000. I would use that to do so much good, makes so much difference, make a change. And to sit there and just spin it away as if it was nothing, that proves to me there was no relationship with money. I could have changed my life there and then. But I also think when you win money, is a downfall for a gambler because the more you win, the more you want. Nothing’s ever enough. At that time and how my mentality was, I could have won £10 million pounds, but I would have lost £20 million trying to chase the next big win. Yeah, bills didn’t matter. Household bills are falling behind. Rent was falling behind. Copious amounts of loans were being taken out to cover things. Lies to families. But everything just fell apart because nothing else matters. Oh I don’t pay my phone bill, get cut off this month, but that doesn’t matter, because I have still got WiFi. As long as I’ve got one out of the two well I can still access gambling, doesn’t actually really matter. Yeah, a lot of things sacrificed around me, and I guess a lot of other people sacrificed around me from missing out on my time and not having any money, wasting it all on gambling. I would make up excuses not to go to things or my partner at the time would have to miss out on going to things which again, it didn’t matter to me at the time. I was selfish and wrapped up in addiction that there was no care for anyone else apart from myself and how I’m going to get that next bet. But yeah, miss family parties, days out. Yeah, a lot sacrificed due to the fact that it didn’t matter because I was always going to get that big win. And that’s what I kept telling myself.

Ben
Gambling Experiences
Show text version

Yeah, it’s like a roller coaster journey, that’s sort of how I can describe it, it’s up down, up down. The pre-empting going to gambling, so that experience where the thought first come into your head is almost like a rush. And you start to deceive yourself. So, for me I used to end up, I’m going to win the jackpot, I’m going to win, and I’d talk myself around. An even if I thought, I never thought I was going to lose or anything. It was just this adrenaline rush of sweaty palms, and I would think “oh yeah, this is going to be the day”. And then actually sitting there in the casino and going on slots, whether it was online or anything like that at all, even if I did lose, it didn’t matter, it didn’t matter to me because I would go and find money and I’m going to win that back. The actual involvement in gambling for me was, it’s something it’s hard to describe, it’s hard to describe. It’s almost like for me as a gambler, I became addicted to the lows. The numb normal living of life in terms of not being able to pay bills and always sort of like living on the edge, sort of thing, how am I going to get by, it’s almost like I was addicted to that as well because of probably justifying the gambling. But when I was low, it wasn’t a low which was so unbearable, which is if I compare it to when I stopped gambling and everything came to a head in my life, that low was horrendous. Whereas when I was gambling, everything seemed to be Oh well, I’ll win it back, its manageable, you can get through this. So you start pep talking to yourself. And it’s like you have no control over what you’re doing. So I would say to my 14 years of gambling addiction, I was zombified. I was never present.

Ben
Gambling Experiences
Show text version

But I think it’s so ingrained in your brain. What I really try and get across to people is that gambling addiction is a mental illness, it’s a disability. And I know it’s not recognized as one, but for me, it is definitely a disability. Because when you look at somebody’s capacity to make a decision, and that’s how you know, when we look into the Mental Capacity Act, there’s points there in which is that person of sound mind to make this decision, etc. To things I’ve done in my past did I have the capacity to make those informed choices? Absolutely not. Absolutely not. They were not rational decisions. I was not weighing things up. It was all one sided. Which to me comes from, watching gambling videos, it’s almost, you know, I’m not seeing the other side. If I was watching five gambling videos of big wins and then five gambling of big losses, maybe I could be making an informed choice. But I think when you take history, context into it, what you’ve been through, in terms of your gambling, I don’t think people with a gambling addiction have the capacity to make informed choices, and I think that’s where we should start looking at it.

Ben
Gambling Experiences
Show text version

Whatever I was going through, whether it was a good time or a bad time I would gamble. I would create scenarios to gamble. So, with my ex and things I would turn around and say, he’d come in from work “why are you in a mood?”, “Oh I am not in a mood”, “Oh Ok”, then I would generate an argument from that “well I’m going out, I need some air”. And then I’d go off and gamble. But that was something sitting inside of me. It’s like that itch, that urge where you keep scratching and it’s not going away until you’re actually doing it. So, I would create situations. When I used to work in the care homes we used to have to cover on-call. And there would be periods of time where I would pretend the on-call had gone off, it was a big incident and I’d sit in the casino for three or four nights and not actually go home because then I had to, didn’t have to make things up. I’d already done the big thing. I wasn’t going to be expected to go home. And that to me is the drive where gambling takes you. There’s no limits to what you will do to gamble, and it is very, very, very addictive.

Ben
Harm Gambling Experiences
Show text version

So on Twitch, and then a lot of people on YouTube have gambling channels. And what they do is they will sit there and stream their gambling for five, six, seven hours and people sit and watch these people gambling, which is, I guess, its them making their money and that’s what they want to do, looking at from their perspective. But what they also will do is they will do a collaboration video, and narrow it down to just their big wins. So if you go through their videos they will stream the whole thing. But people don’t want to see that, when you’re logging on, you’re thinking big win, big win, how can I see this. So I did, I sat up, used to be every single night. If I couldn’t gamble because I had no money and no way of getting any money, I would get my fix from watching someone else get a big win. Again, that was increasing me wanting to go and gamble, which probably would lead to me criminal activity and things to getting money. And it gave me the same buzz. Like I used to sit there sweating, thinking, “Wow, this is going to happen to me”. Is it really trying to encourage me on. I don’t know – I’m not sure there’s an age restriction on them. I’m not sure if you can access those if you’re not signed in to say like a YouTube account and children can access them. I don’t think it’s very practical, again, places like YouTube, should have guidelines around them, what really can be shown. Clare: Yeah. Because are they associated with gambling companies, are they just streaming off their own? From what I can work out, when I used to watch them, I think the gambling companies do work in partnership with the streamers and all the providers. So the digital ones, and that’s the ones they will use on their YouTube channels. Oh, we’ve got a new partnership with X, Y and Z, so we’re going to use their site today and they must obviously get some monetary value in terms of the money to spend on the site. I’m not sure the logistics of how it works, but yeah, that is sort of a promotion partnership was going on, I do believe.

Ben
Gambling Companies

Everyone now who signs up to a casino or online, etc, should have to do an affordability check and a mental health awareness sort of check, “You need to provide us with the last three months of bank statements”, etc. That in itself could be a deterrent to someone to want to actually go and gamble, “Oh I don’t want to show you my bank statements”. “Well that’s policy, so you can’t come in”. So that in itself will be a deterrent, as long as it’s across the board. And anyone that’s in insolvency in any way, bankruptcies, things like that should be partnership working as well. You’ve declared bankruptcy, so you really shouldn’t be in the casino, you know.

Change

You know, when are you going to land based casinos for me, a lot of them have your membership cards. I was going in every day, every night, consecutively, for months. That should have been red, red flag warning signs coming off to have a phone conversation, pulled to one side, Is everything okay, but nothing. Nothing really so.

Gambling Companies

When I was online, I approached people and spoke about my gambling issues in terms of the providers. They then sent me £500 free credit to have a go, “see if you still like it”. That was one of the gambling providers. Rather than actually taking part in the safer gambling campaigns and things that they are meant to do it’s more encouraging [you] back in. Which was awful, a terrible, terrible time.

Gambling Companies

I don’t think there’s any amount of money you can win as a gambler in the height of addiction that you’re going to walk away from. Once you’ve got it, your mentality changes instantly. When I won that £127,000, I thought to myself, Oh, that’s going to drop in again in a minute. So there was these fire bonus things that used to be on website online sites, and you could spend £2000 on one. And that’s what I was doing. And I thought, Well, look how easy that dropped in, I can do that again.

Gambling Companies

For me, my mental health, at the time of gambling, I thought I was okay when I was gambling, because it was distortion. And when really, I was not. I was not okay at all. I was just going further and further down a hole. Coming out of gambling, my mental health has suffered in so many ways through loss and what gambling was taken away from me, and that is time with my family, rejection, shame, guilt. And I have to deal with all of this on a day-to-day basis. I have to get myself out of bed and try and tell myself that I am a good person, I just did bad things because of addiction. And that is an effort every single day to not – try and go backwards, to try and move forwards.

Stigma

So in terms of relationship with the people, I then withdraw away. It’s almost like I knew what was coming. I felt that my life was a ticking time bomb and everything was going to be unveiled at some point. And so I was clinging on to gambling. My perspective of it changed with gambling. It was I need the big win to replace the money now, because it had got to a stage, I need that big win, rather than I want it’s enjoyable. It was a need, which in my quest of need to get this big, there was no relationship with anyone else, I was heartless, cold. I was an awful person to be around, awful person to be around.

Gambling Experiences

I don’t think there’s any amount of money you can win as a gambler in the height of addiction that you’re going to walk away from. Once you’ve got it, your mentality changes instantly. When I won that £127,000, I thought to myself “Oh, that’s going to drop in again in a minute”. So there was these fire bonus things that used to be on websites, online sites, and you could spend £2000 on one. And that’s what I was doing. And I thought “Well, how easy that dropped in, I can do that again”.

Gambling Experiences

But with OCD, the compulsion element to gambling for not being, for anyone out there who suffers with mental health and certainly the diagnosis I have, who cannot say no, who cannot put boundaries in place, the world of gambling is the worst place they could ever get into. Literally the worst place you can ever get into, because you are just absolutely loving it. It is everything, everything wrong for that condition.

Gambling Experiences

So, yeah, part of the social group. And then, it just became routine and then sort of switched from friends turning and saying “do you want to go to the casino?”, I was the one that started to instigate “shall we go to the casino?”, so that had turned around. And if they said no, this was another massive turning point for me, I just used to go on my own then. So it had gone from it being a social element and it starting as a social element. And then I’d gradually go “well I don’t need anyone around there, because I’m going to go anyway”.

Gambling Experiences

At the start it was just based on obviously the casinos are open 24/7 with friends coming out of nightclubs after nights out and thinking, “Oh, let’s go to the casino.” It was a social element completely. I would probably be the anti-gambler among the group, actually. I would be the one that would lose £20 and be like I am not doing that anymore, no way.

Gambling Experiences

Don’t believe all the bad press that you read around gambling. Go and find and do some information and research for yourself. And support and campaign for change around gambling advertisements, gambling structures, gambling routines… I would say you’re probably never more than two steps away from a compulsive gambler and one of those could be in your family, so really educate and look at the signs and symptoms so you could be by doing that, helping somebody else.

Recovery

The biggest thing I would say to anyone experiencing it is reach out and get help… It’s scary. It’s daunting because there are so many ways in why you’re using gambling, whether that’s to escape from something, whether it’s blocking out emotions, feelings or whether it’s enjoyable and it just got out of control. Whatever the reason, a life without gambling is better than what you’re doing and facing up to problems and fears. Once you take the gambling away, life becomes more manageable. Life is better after gambling, and it was the best decision I ever did was to reach out and get help.

Recovery

In a broad sense, I just think it should be banned. Absolutely completely banned. There should be no advertising of gambling… I’m still baffled to this very day that I can walk into my local supermarket, and I can’t visually see any cigarettes, but then the scratch cards are on the side. It makes no sense. Who is sitting there making these rules that you know these addictions worse than this addiction? If you can’t see one, I don’t think you should be able to see any.

Change

Where it had got so bad, I had committed fraud by abuse of position. That’s where my gambling had led me. So in the space of a week, I went from having my own place, partner, career, everything, to having to declare myself bankrupt, lost my job, got arrested, lost my partner, lost absolutely everything in the space of three days, so it was a very trying time… which did ultimately lead to attempted suicide.

Harm

Was I actually present at work? I was doing my job. Was I giving it my all? I was literally sitting there betting. It’s all I thought about day and night, continuously. Everything else just seemed to be an absolute barrier. It was in the way. I knew I had to go to work. I knew I had this relationship. I couldn’t just leave. Bills had to be paid to a degree, but it didn’t matter. Wherever I was the minute I found the online casinos, that’s where the gambling happened and that was my priority.

Harm

I then found sort of online gambling. Never had bad credit or anything in my life. I’d taken out every payday loan possible to fund gambling. This is quite early on. Every single time I got paid at midnight, I’d either wait up to go to the casino or sit online on my phone and by ten past midnight where after my wages had cleared it had gone and I was back to square one. So that really the development was for me like a social thing, at the age of 18, 19 and then by 19, I was hooked, completely, completely hooked.

Harm

For me, my mental health, at the time of gambling, I thought I was okay when I was gambling, because it was distortion. And when really I was not, I was not okay at all. I was just going further and further down a hole. Coming out of gambling, my mental health has suffered in so many ways through loss and what gambling was taken away from me, and that is time with my family, rejection, shame, guilt. And I have to deal with all of this on a day to day basis. I have to get myself out of bed and try and tell myself that I am a good person, I just did bad things because of addiction. And that is an effort every single day to not go backwards, to try and move forwards.

Harm

At the moment, life, I’d say days are okay. I keep myself in a little bubble, I focus on what I need to do in terms of becoming debt free, all the legacy elements of gambling harm, I think I am in that sort of stage recovery of 18 months now, where sorting out my credit score, and debt and focusing on a career for the future.

Recovery

And [I] had sessions with GamCare, which was good. The therapist there was beyond amazing, because she was dealing with loss of all kinds for me, as well as trying to help me through with the gambling addiction. That lady was fantastic. And then I sort of got handed over to Peeraid, contacts with people who have been in similar situations. And I thought Oh, ok, and I put it off and put it off and put it off because I thought to myself, what’s going to help me, sitting in a room full of ex-gambling addicts, people with addictions, talking about gambling. And actually, that was the turning point to my life.

Recovery

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